“...Mark spearheaded our transformation from a security-centric operation into a service standard-setter with a 5-star hospitality pedigree.”

ERIC NELSON, GENERAL MANAGER, SF RESIDENTIAL HIGHRISE

“His breadth of experience and ability to move to practical implementation is refreshing in an industry overrun by analysts. I would be confident parachuting him into just about any situation.”

CHERI MICHEL, PARTNER

SPORTSMIND, LLC

“This is some of the very best training material I have seen in 30 years of operations... Frankly, I think it should/could serve as the new model for unveiling Quality Standards on a go forward basis.”

BILL O'BRIEN, SENIOR VICE PRESIDENT, TROON GOLF, LLC

“...an energetic, smart, decisive manager with a fully fleshed out vision for the department and a keen eye for design and curriculum development. The courseware produced under Mark's tutelage gained the highest customer satisfaction ratings of any company I've worked for.”

BARBARA O'BRIEN, USA EDUCATION MANAGER, ORACLE CORPORATION

The Leader's Edge: Mastering the 5 Skills of Breakthrough Thinking: ...his contributions have transformed the technology of the thinking skills into an artistic format."

GUY HALE, AUTHOR & PRESIDENT

ALAMO LEARNING SYSTEMS